Terms & Conditions

1. Scope and Application

These terms and conditions govern the rights and obligations arising from purchases made by customers (hereinafter the Customer) at the Luavelle.com online store, owned and operated by Luavelle OÜ (hereinafter Luavelle.com).

By registering as a user or purchasing products from Luavelle.com, the Customer agrees to these terms and all applicable laws and regulations of the Republic of Estonia.

Luavelle.com reserves the right to modify these terms and conditions, including pricing. Any changes will be updated on the Luavelle.com website.

2. Formation of the Sales Contract

Luavelle.com sells and the Customer purchases the products available in the online store.

The sales contract becomes effective once the order amount has been credited to Luavelle OÜ’s bank account.

By finalizing an order and making payment, the Customer confirms they have read and agree to these terms and conditions.

3. Prices & Payment

  • All prices on Luavelle.com are listed in euros (€) and include VAT (22%).
  • Luavelle.com reserves the right to adjust prices. Orders placed before a price change will be processed at the price valid at the time of purchase.
  • Available payment methods include:
    • Bank transfers
    • Credit/debit cards
    • Secure payment gateways (specific providers will be listed at checkout)
  • The order will only be confirmed once the full payment has been received.

4. Order Processing & Delivery

  • Orders are processed once payment is confirmed.
  • Delivery timeframes, as indicated on Luavelle.com, apply from the moment the payment is received.
  • Customers must ensure their delivery details are accurate. Luavelle.com is not responsible for delays caused by incorrect shipping information.
  • If products are damaged during delivery, Luavelle.com will replace the affected items (not packaging) or issue a refund if replacements are unavailable.

5. Right to Return

  • Customers have the right to withdraw from the contract within 14 days of receiving their order.
  • Returned items must be unused, undamaged, and in original packaging.
  • Return shipping costs are the responsibility of the Customer unless the return is due to defective or incorrect items.
  • To initiate a return, the Customer must send a return request via email to support@luavelle.com within 14 days, including:
    • Full name
    • Order number
    • Name of the returned product(s)
  • Refunds will be processed within 14 days of receiving the return request. Shipping fees will also be refunded if the return is due to an error by Luavelle.com.

6. Warranty & Claims

  • Customers may file a claim within two years of receiving the product if defects arise.
  • If a defect appears within the first six months, it is presumed to have existed at the time of sale, unless Luavelle.com proves otherwise.
  • To submit a claim, the Customer must email support@luavelle.com with:
    • Full name & contact details
    • Order number
    • Description of the defect (photos may be required)
  • Luavelle.com is not responsible for:
    • Damage due to misuse or negligence by the Customer
    • Normal wear and tear of products

7. Liability & Force Majeure

  • Luavelle.com and the Customer are liable for damages caused by violations of these terms, in accordance with Estonian law.
  • Luavelle.com is not liable for damages or delays caused by unforeseeable events beyond its control (force majeure).

8. Privacy & Data Protection

  • By using Luavelle.com, the Customer agrees to the processing of their personal data in accordance with Luavelle.com’s Privacy Policy.
  • Customer data is used solely for order processing and will not be shared with third parties without consent.

9. Dispute Resolution

  • Any disputes should first be resolved through negotiation between the parties.
  • If an agreement cannot be reached, the Customer may contact the Consumer Protection Board or take legal action.
  • Luavelle.com reserves the right to take legal action to protect its rights if necessary.