Returns

Thank you for shopping with Luavelle. We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return any purchase within 14 days of receipt.

For returns, please contact support@luavelle.com and provide us with the order number. We will guid you through the steps. You will have option to arrange pickup by a courier or drop it of at the pickup parcel machine.

 

Return conditions

 

  • All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.

  • Only one prepaid label is provided for each order. Therefore, all goods must be returned in the same parcel.

  • Return shipments must be made using the same service as for the original delivery (DPD).

  • We can only accept returns from the country to which an order was originally shipped. For example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

  • Customized items cannot be returned.

  • Your refund will be credited to the original payment method.

  • Insurance and handling fees will not be refunded by Luavelle in case of returns.

  • When returning items that arrived in separate parcels, please carefully pack them into their original packaging. Kindly use the individual labels for each parcel.




Exchanges conditions

 

  • We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached. Please make sure to include all item boxes and dust bags with your return.

  • It is only possible to exchange the same item for a different size. We cannot exchange items for a different color or a different item altogether.

  • Please be aware that we can only exchange the same item for a different size once.

  • Merchandise must be returned in one parcel. We reserve the right to refuse multiple returns from one order sent at different times.

  • Exchange shipments must be made using the same service as for the original delivery (DPD).

  • We can only accept exchanges from the country to which an order was originally shipped. For example, orders delivered to Germany must be returned from Germany. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

  • Customized items cannot be returned.